A smart building solution provider had to manage sensor gateways with high SLA
Competition and cost pressure are very tough in the field of smart buildings. The customer needed to operate a fleet of wireless sensor gateways in several office buildings with high SLAs, but without the ability to send technicians to the site. Since the project required early deployment of the gateways on site, a solution had to be found to add value so quickly.
A solution that enables secure remote access to the smart living sensor gateways and manages updates and configurations very granularly
The solution allowed the customer to resolve multiple issues without the need for development by introducing secure remote access to the Smart Living Sensor Gateways with updates and configurations. At the same time, this included embedded device management, remote access and security analysis.
Devices went offline every once in a while. This was due to the fact that GSM modems connected through the USB bus sometimes lost connectivity and the Linux did not understand this. Therefore, the watchdog was introducedfor to the platform in this project. Now all future projects can profit from the general watchdog functionality.
Before manual configuration was used. This will not scale, and it is very error prone as well as difficult to do if firewalls need to be opened or mobile VPNs need to be configured.
An out-of-the box solution with quick time to value that helped both during the proof of concept as well as in production. This saved many man-months development work and the associated costs. In addition, these non-core development activities and supporting systems should be operated by the solution provider, allowing the customer to focus on his core value creation in the smart building space.
The solution provider supports the customers in providing their specific value add to the project and showing this to their customers. This can be an application software or setting together a system. Managing the device fleet and creating secure and smart remote access or update scenarios through firewalls usually is necessary plumbing that does not give visible value to the project. So, customers can do all this with only basic Linux skills. Doing this by themselves would mandate advanced system administration and Linux skills as well as know-how how to scale and operate high availability cloud solutions, load balancers and databases. So, customers do not need the full skill set anymore which is very hard to find these days.
Device agent that can run on the embedded Linux devices is provided. In this case it was a standard Debian Linux and a supported agent could be immediately provided. Then the user installs this when provisioning the device image and runs a bootstrap script. After that all management and package updates are done in the providers platform.
Project is in production with very quick deployment and release
A wireless mesh networks collects sensor data and provides this via MQTT to the Tingsense.com IoT platform
There is a complete REST API and there are agent packages for many different Linux distributions as well as YOCTO available. If new Linux flavours are encountered the agent can be cross-compiled.
Where is the data located?
The platform is hosted in the Amazon cloud. Most of the customers are currently hosted in Ireland but it is flexible as to where to host. Access and security are according to secure industry standards.