A SaaS provider offered a free trial period, but only 2% of the free users were converted to be paying users.
A code-free user onboarding software that helped create interactive product walkthroughs
Acceptance of the company's employees supported by
Product Manager had difficulties on optimizing limited development resources. They wanted to focus on new features but they already had low conversion rate and low percentage of their users were fully using the company’s product.
Integrations or APIs
Where is the data stored?
Data Classification & Handling
Customer data is classified and establishes the most appropriate way of handling, storing, retrieving, and disposing of this data according to its classification. Customer data is classified at the highest level.
Data Encryption in Transit and At Rest
The best practice encryption algorithms for cryptographic controls are used to ensure the security of data and the environment that data is stored in. All data is encrypted at rest and in motion. All data-in-transit uses TLS connections, and data-at-rest is encrypted by default, always. Database backups are also automatically encrypted at rest. Encryption Keys are managed by using IBM services coupled with industry-standard methods. The service is SOC 2 Type 1 certified and HIPAA ready. Applications use a layer between application business logic and database resources. This intermediate layer ensures that one customer is not able to access another customer’s data. Data in databases are designed to be segmented for tenants.