In the first step, a potential customer often contacts the supplier via the contact page and sends his individual requirements. On the basis of the requirements, it becomes obvious which products come into question and whether a suitable solution is available. Once a potential product has been identified, the customer can then take a test position over a period of 4 weeks. During this time the customer can recreate his scenarios and test whether the product meets his expectations. This test is free of charge and without obligation. Once the customer has decided to purchase the product, he can obtain the suitable product from one of the sales partners or from his own IT service provider. Of course, the entire process can also be handled by your own IT service provider. The probability is quite high that they are already in contact with Synology or even registered as a partner.