When orders have to be turned down for lack of specialized IT resources and there is no time for innovation
The customer was faced with the challenge of updating his main product and adapting it to new technological requirements. As he was unable to find suitable IT specialists, he ran the risk of losing market share, falling behind his competitors in terms of technology and losing his market leadership position.
Professional software development, by a permanent team in India, which was integrated by a German provider with decades of experience of long-term and high-quality offshoring
The solution was offshoring to India via a German provider. IT specialists were provided to take over the tasks of further development and second level support.
The scheduling of the interviews by the client's CEO repeatedly came to a standstill or had to be postponed due to the priority of day-to-day business. However, prompt communication with the applicant and the typical Indian self-image of necessary flexibility did not cause any problems.
The customer's business is very special. There are only a handful of competitors in Europe with expertise in their industry. Communicating and securing the specific customer know-how was an organizational challenge.
The customer needs employees with a long-term perspective for the company and precisely defined technical knowledge. Furthermore, the personnel costs should be at a level affordable for medium-sized companies. The customer has the requirement to absolutely ensure his quality requirements, which is why he had applicants interviewed personally by the customer's CEO.
During the staffing phase, a main contact person in the staff is needed, followed by a contact person in IT for the developers or the support team. Knowledge of the software development and maintenance process is helpful.
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