A leading European Telco wanted to increase his phone subscription packs for retailers and in the same time minimize costs of acquisition
An automated AI Chatbot helped to increase sales, by targeting this special customer segment and answer their questions
Second, there was the need of making sure that business has to be on board and not only the IT department.
Also, the Telco realized after a few weeks that AI chatbots are living things and evolve when products evolves, so they must also create ownership of this technology in the organization for the long run.
More subscriptions were sold, but also the technology has been embraced by the organization. Now they have multiple tracks in e.g. HR, Support, sales bots for other product ranges as well.
Company’s employees acceptance was supported, by internal campaigns and internal education.
Integrations & APIs
For some projects the APIs are used to link to the company’s CRM.
Next to the APIs, there are also channels integrations where the AI chatbot can reside. A new AI chatbot has been launched for Phone Subscription Packs for youngsters and instead of only residing on the company’s website, it also resides on Facebook Messenger.
Where is the data stored?
The AI bot platform runs on MS Azure and data is kept guaranteed in EU