Rationalization
Plug and Play
Feedback tool with evaluation via AI
4
Project costs (digits)
2
Running costs
(per month, digits)
(per month, digits)
Yes
Subscription
0
Min. purchase
Yes
Browser UI
Yes
SaaS
Yes
On Premise
No
Headless
CLIENT FEEDBACK
“
"Evaluation without AI would have taken a team of four about a week. By using AI, this was done in a matter of seconds."
CLIENT FEEDBACK
“
"Evaluation without AI would have taken a team of four about a week. By using AI, this was done in a matter of seconds."
Project costs (digits)
4
Running costs
(per month, digits)
(per month, digits)
2
Subscription
Yes
Min. purchase
0
Browser UI
Yes
SaaS
Yes
On Premise
Yes
Headless
No
The problem
To get valuable feedback about the change from classroom to online teaching by COVID-19, a university lacked the possibility to obtain a questionnaire with free text to validate and quickly evaluate it
The solution
With a survey/evaluation tool, more than 10,000 mostly free-text answers could be quickly evaluated using AI - in conformity with the DSGVO
No other survey platform would have been able to implement the individual adjustments during this time. Additional benefit: The solution is one of the few DSGVO-compliant systems which does not have to be hosted by the university itself.
Before
- Uncertainty about how well the transition to digital teaching has worked
- Uncertainty when creating and designing surveys
- Little time capacity for data evaluation
- No clearly defined procedure
Afterwards
- Low time and cost input due to the cooperation
- Clear requirements for a survey
- Clearly defined and fast procedure
- A satisfactory survey with meaningful results that did not have to be evaluated manually, but were automatically analyzed, evaluated and clustered by the system
Illustrations
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InsightsThe university was suddenly confronted with the challenge of evaluating many thousands of free text answers. An artificial intelligence for the evaluation was developed so that the university did not have to evaluate the data manually. It was possible to do this mainly because of the proximity to the customer and the fast communication.
Stumbling blocks
What had the customer tried before?Question Pro, Limesurvey, Unipark, EvasysAdditional challenges at the customerFast action and 100% privacy compliance.
Differentiation from other solutions - in general
- DSGVO compliant cloud solution (Plug&Play incl. DSGVO)
- State-of-the-art technology and design
- Possibility of AI analyses and individual adjustments
- Or even "complete feedback solution" as a service provider for customers
Differentiation from other solutions - for the customer
- Simple user interface
- Short communication channels to the team so individual adaptations are cost-effective and can be implemented in an extremely short time
- DSGVO conformity
- Knowledge in the field of AI for automated text analysis
Special customer segments
The solution is especially interesting for SMEs, as one does not need any training time and has an automatically prepared visual representation of the data that everyone understands.
Business
Benefits
- Reduced effort through AI: Regarding the evaluation with AI, a team of 4 persons on the university side would probably have had to deal with the data for about a week. By using AI, this was done in a few seconds, so that the university could directly deal with the contents and results of the survey and the data did not have to be laboriously evaluated.
- Full service: The technical side was taken over by the provider and the survey was transferred into the system. The university was sent a link which it only had to send to the recipients of the survey. Otherwise one person would have had to deal with it for 2-3 days, so time was saved.
The project schedule
- The university has to submit to the provider the question to be evaluated and the target group that will participate in the survey.
- The couchsurvey.com team evaluated the technical requirements of the platform together with the university and was able to implement the individual adjustments within one week. During the development of the adaptations, the questionnaire was designed in cooperation with the university.
- The university sent the survey to the target group and asked them to participate.
- After the survey had been live for 2 weeks and more than 10,000 answers had been received, the provider analysed and visualised the results, mainly consisting of free text answers, with the help of artificial intelligence, more precisely with procedures from the field of NLP. These results were presented and made available to the university.
- Regarding the evaluation via AI, a team of 4 persons would probably have had to deal with the data for about one week. By using AI this was done in a few seconds, so that the university could directly deal with the contents and results of the survey and did not have to laboriously evaluate the data itself. The university was extremely satisfied with the results that were presented and would like to implement further projects with the provider in the future. The university has also already explicitly recommended the provider to other universities and educational institutions.
Project maturity level
Used company-wide
Project duration
4 weeks
Project cost
(digits)
(digits)
4
Running costs
(per month, digits)
(per month, digits)
2
Involved employees
(Project phase, FTE)
(Project phase, FTE)
0.1
Data protection
The customer's data is stored with a cloud provider in Germany and the system used meets all DSGVO guidelines as well as the ISO27001 standard. The customer can log into his personal account on our platform. The site is encrypted using SSL and the account is authenticated via email verification.
Technical
Skills required by the customer
No technical knowledge necessary.
The project schedule
It is a react frontend with a NoSQL database behind it. Since it is a browser-based solution, there are no technical requirements other than an internet connection.
- The university has specified the question to be evaluated and the target group to participate in the survey in a video call.
- The couchsurvey.com team evaluated the technical requirements of the platform together with the university and was able to implement the individual adjustments within one week. The CI of the frontend was adapted to the wishes of the university and other minor changes were made to the system. During the development of the adaptations, the questionnaire was designed together with the university and created on the platform.
- The university sent the survey to its target group by e-mail and asked them to participate.
- After the survey had been live for 2 weeks and more than 10.000 answers had been received, the results, which manly consisted of free text answeres were analysed and visualised with the help of artificial intelligence, more precisely with methods from the field of NLP. For this purpose the data was exported from the platform, clustered with the help of SpaCy, an NLP framework, and then prepared graphically for presentation and summarized in a report.
Browser frontend
Yes
Headless
No
Integrations available
Yes
ProvidersThe companies often do not understand that they also face internal costs, e.g. for evaluating the survey results, if they do not want to use a professional and paid feedback solution and it is still more expensive for the company overall than if they would use an external and paid solution.
Christopher Ernst (Projektmanager)
Christopher Ernst
The information may of course vary in individual cases. Please contact the provider for an assessment of your project.