Feedback tool with evaluation via AI

The university was forced by Corona at very short notice to switch from classroom teaching to online teaching. Afterwards, information was missing on what went well during the changeover and what problems might have occurred. Without a quick and flexible evaluation, the university would not have been able to assess on a quantitative basis whether the changeover had worked well and what measures should be taken next.

The couchsurvey.com team worked together with the university to evaluate the technical requirements for the platform and was able to implement the individual adjustments within one week. In the same time the questionnaire was designed in cooperation with the university. After the survey had been live for 2 weeks and more than 10,000 answers had been received, the results, which mainly consisted of free text answers, were analysed and visualised with the help of artificial intelligence, more precisely with procedures from the field of NLP. AI had the additional advantage of eliminating the subjectivity factor in the text analysis for the university.  

No other survey platform would have been able to implement the individual adjustments during this time. Additional benefit: The solution is one of the few DSGVO-compliant systems which does not have to be hosted by the university itself.

The university was suddenly confronted with the challenge of evaluating many thousands of free text answers. An artificial intelligence for the evaluation  was developed so that the university did not have to evaluate the data manually. It was possible to do this mainly because of the proximity to the customer and the fast communication.

Question Pro, Limesurvey, Unipark, Evasys

Fast action and 100% privacy compliance.

• DSGVO compliant cloud solution (Plug&Play incl. DSGVO)
• State-of-the-art technology and design
• Possibility of AI analyses and individual adjustments
• Or even "complete feedback solution" as a service provider for customers

• Simple user interface
• Short communication channels to the team so individual adaptations are cost-effective and can be implemented in an extremely short time
• DSGVO conformity
• Knowledge in the field of AI for automated text analysis

The solution is especially interesting for SMEs, as one does not need any training time and has an automatically prepared visual representation of the data that everyone understands.

• Reduced effort through AI: Regarding the evaluation with AI, a team of 4 persons on the university side would probably have had to deal with the data for about a week. By using AI, this was done in a few seconds, so that the university could directly deal with the contents and results of the survey and the data did not have to be laboriously evaluated.
• Full service: The technical side was taken over by the provider and the survey was transferred into the system. The university was sent a link which it only had to send to the recipients of the survey. Otherwise one person would have had to deal with it for 2-3 days, so time was saved.

• The university has to submit to the provider the question to be evaluated and the target group that will participate in the survey.
• The couchsurvey.com team evaluated the technical requirements of the platform together with the university and was able to implement the individual adjustments within one week. During the development of the adaptations, the questionnaire was designed in cooperation with the university.
• The university sent the survey to the target group and asked them to participate.
• After the survey had been live for 2 weeks and more than 10,000 answers had been received, the provider analysed and visualised the results, mainly consisting of free text answers, with the help of artificial intelligence, more precisely with procedures from the field of NLP. These results were presented and made available to the university.
• Regarding the evaluation via AI, a team of 4 persons would probably have had to deal with the data for about one week. By using AI this was done in a few seconds, so that the university could directly deal with the contents and results of the survey and did not have to laboriously evaluate the data itself. The university was extremely satisfied with the results that were presented and would like to implement further projects with the provider in the future. The university has also already explicitly recommended the provider to other universities and educational institutions.

No technical knowledge necessary.

It is a react frontend with a NoSQL database behind it. Since it is a browser-based solution, there are no technical requirements other than an internet connection.

• The university has specified the question to be evaluated and the target group to participate in the survey in a video call.
• The couchsurvey.com team evaluated the technical requirements of the platform together with the university and was able to implement the individual adjustments within one week. The CI of the frontend was adapted to the wishes of the university and other minor changes were made to the system. During the development of the adaptations, the questionnaire was designed together with the university and created on the platform.
• The university sent the survey to its target group by e-mail and asked them to participate.
• After the survey had been live for 2 weeks and more than 10.000 answers had been received, the results, which manly consisted of free text answeres were analysed and visualised with the help of artificial intelligence, more precisely with methods from the field of NLP. For this purpose the data was exported from the platform, clustered with the help of SpaCy, an NLP framework, and then prepared graphically for presentation and summarized in a report.